Terms & Conditions

1. Definitions

• “Client”: Organization or individual that enters into a contract with Hopper for use of its robots or services.
• “Site”: Hopper’s website and associated portals.
• “Software”: firmware, APIs, dashboards, and software components provided by Hopper.

2. Use of Service

Clients are granted a limited, non-exclusive, non-transferable license to use the Software for their internal operations in accordance with the contract.

You agree not to reverse-engineer, decompile, or misuse the Services.

3. Client Obligations

• Provide accurate information and enable necessary connectivity/infrastructure (e.g. Wi-Fi, elevator APIs).
• Ensure operational conditions (safe pathways, power access).
• Train staff in safe usage.
• Immediately inform Hopper of system faults, damage, or misuse.

4. Intellectual Property & Ownership

Hopper retains all intellectual property rights in the robots, software, designs, and related materials.
Clients receive only a license to use, not ownership of the underlying technology.

5. Fees & Payment

All fees (hardware, subscription, maintenance) are payable per contract terms.
Late payments may incur interest or service suspension.

6. Term & Termination

The contract term is defined per agreement (e.g. 1 year, 3 years).
Either party may terminate in case of material breach, bankruptcy, or insolvency.
Upon termination, client must cease use and return or disable equipment/software.

7. Warranties & Disclaimers

Hopper warrants its robots and services substantially conform to specifications for a defined warranty period.

Except as expressly stated, all other warranties (implied merchantability, fitness for purpose) are disclaimed.

8. Limitation of Liability

To the maximum extent permitted by law, Hopper’s liability is limited to direct damages up to the total fees paid in the previous 12 months.

Neither party is liable for indirect, consequential, punitive, or special damages.

9. Indemnification

The Client will indemnify and hold harmless Hopper from third-party claims arising from misuse, breach, or violation of these Terms by the Client or its users.

10. Confidentiality

Each party will maintain confidentiality of the other’s confidential information (e.g. trade secrets, non-public technical data). Disclosure permitted only with consent or legal requirement.

11. Dispute Resolution & Governing Law

These Terms are governed by the laws of the province where Hopper’s Canadian entity is incorporated.

Disputes first resolved by negotiation; if unresolved, via arbitration or court in that jurisdiction.

12. Changes to Terms

Hopper reserves the right to update Terms. Clients and users will be notified and new versions posted on the Site; continued use constitutes agreement.

13. Miscellaneous

If any provision is unenforceable, remaining provisions remain in effect.

These Terms are the entire agreement and supersede prior understandings.