Privacy Policy

1. Introduction

Hopper Robotics Inc. (“Hopper,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website, products, and services, and your rights regarding that information.

2. Scope & Applicability

This Policy applies to personal information collected by Hopper:

Via our websites and online portals, in the course of providing our robotic products and services to clients (e.g. hotel staff, residents, facility personnel), from prospective clients, business partners, vendors, and job applicants.

3. Legal Framework & Compliance

In Canada, Hopper is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), regulating how private-sector organizations collect, use, and disclose personal information in commercial activities. 

We also adhere to applicable provincial laws (e.g. Alberta PIPA) where relevant.

We obtain consent where required, limit collection to what is necessary, secure data, and allow access, correction, and deletion requests.

4. Information We Collect

• Contact & identity details: name, email address, phone number, title, organization.
• Operational data & usage logs: IP address, device identifiers, analytics data, logs from robot operations (e.g. timestamps, locations, camera/sensor data).
• Transaction & contract information: billing address, payment details, contract terms.
• Support & communications data: feedback, support tickets, correspondence.
• Employment & applicant data: resume, references, background info.
• We collect only what is necessary for the defined purposes.

5. Purposes for Collection & Use

We use personal information for:

• Delivering, supporting, and improving Hopper’s products and services.
• Managing client relationships, billing, and customer service.
• Conducting analytics and usage-based optimization.
• Marketing communications (with opt-in consent).
• Security, fraud prevention, and compliance.
• Recruiting, personnel management, and legal obligations.
  

6. Disclosure & Third Parties

We may share personal information:

• With affiliates and service providers (e.g. cloud hosting, maintenance, analytics) under contract.
• With authorized clients when operationally required (e.g. access logs, diagnostics) under strict controls.
• If required by law or regulation, or to respond to lawful requests (e.g. courts, regulators).
• In a business transaction (e.g. acquisition), where allowed by consent or notice.
• We ensure contractual obligations on those third parties to protect the data.

7. Data Retention & Security

We retain personal information for as long as necessary to fulfill its purpose (including legal or audit obligations). Afterward, we anonymize or securely destroy the data.

We employ organizational, technical, and physical safeguards: encryption, access controls, secure storage, regular security reviews, breach protocols, vendor assessments.

8. Users Rights & Choices

You may, where applicable:

• Access, correct, or delete your personal information.
• Withdraw consent or object to certain processing.
• Request limitation on processing (e.g. restrict use).
• Lodge a complaint with Hopper (via contact below) or with the Office of the Privacy Commissioner of Canada.

9. Cross-Border Transfers

If personal information is transferred outside Canada (e.g. for cloud hosting), we ensure legal safeguards (contractual clauses, encryption) to protect data in the destination jurisdiction.

10. Children & Minors

Our services are not intended for minors under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy occasionally. When changes are material, we will notify users via website notice or email. The revised version is effective when posted.

12. Contact Information

Please use the contact form on the website